Frequently Asked Questions
Everything you need to know about your Lisa Gozlan experience.
How should I care for my Lisa Gozlan jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in the provided pouch when not in use and clean gently with a soft, dry cloth.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-3 business days. Domestic shipping times vary by location, and international customers are responsible for any applicable customs duties and taxes.
What is your return and exchange policy?
We accept returns on unworn, non-custom items within 14 days of delivery. Please note that for hygiene reasons, earrings are final sale. All items must be returned in their original packaging to be eligible for a refund.
Are your materials hypoallergenic?
Yes, we prioritize high-quality materials such as 14k gold-filled, sterling silver, and stainless steel to ensure our pieces are safe for sensitive skin and resistant to tarnishing.
Can I modify or cancel my order after it has been placed?
Since we strive to process orders as quickly as possible, we can only accommodate changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.
Do you offer a warranty on your products?
We stand behind the quality of our craftsmanship. Lisa Gozlan offers a 60-day warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper storage.